Anti-fraud Policy

Our 4G proxy network exists to help legitimate businesses scrape, verify, and test at scale. We refuse to be a tool for fraud — and we have built operational, contractual, and technical defenses to keep it that way.

What we don't allow

• Credit card fraud — testing stolen cards, generating fake transactions, BIN attacks
• Account takeover — credential stuffing against banks, exchanges, retail accounts
• Click fraud — generating fake ad clicks against any advertiser, including ones you compete with
• Spam & phishing — bulk email/SMS via the proxy network, hosting phishing pages reachable through us
• Malware distribution — any C2 traffic, dropper hosting, ransomware coordination
• DDoS & brute force — high-volume probing of any service, including authentication endpoints
• Sale of access — reselling our IPs to third parties without written authorization

How we detect abuse

• Real-time traffic monitoring on each modem (volume, destination diversity, port patterns)
• Carrier-side reputation feedback — Telcel/AT&T flag SIMs being used for spam, we get notified within minutes
• Abuse complaints — we read every [email protected] ticket; response time <4h
• Blocklist monitoring — Spamhaus, Spamcop, Composite Blocking List

What happens if abuse is detected

1. Immediate suspension of the offending modem(s) — no warning
2. Investigation — we review traffic logs (kept 7 days for this purpose)
3. If confirmed: account terminated, prepaid balance forfeited, IP/payment method banned
4. If law enforcement requests cooperation: we comply with valid Mexican judicial orders only

What we won't do, ever

• Sell or share customer payment information
• Hand over data to law enforcement without a valid Mexican court order
• Run "honeypot" sessions to entrap users

Reporting abuse

If you've received unwanted traffic from one of our IPs, email [email protected] with the source IP, timestamp (UTC), and a sample log line. We acknowledge within 4h and act within 24h.

If your account is suspended in error

Email [email protected] with your account ID and a description of what you were doing. False positives happen — we'll investigate and reinstate within 24h if the suspension was wrong.